Maintenance

Stäubli Services packages

Every customer and their equipment have different requirements, so we provide flexible packages that allow you to customize our services to meet your specific needs.

Your Stäubli Account Representative will help you choose the right tailor-made Stäubli service package you need to ensure the proper responsiveness and support.

Benefits of our packaged offer

Simple management

We help you in the management of your equipments and assist you in case of need.

Flat price for 3 years

Regardless of the maintenance intervention performed.

Secured performance

We take care of your equipments to ensure optimal performance.

Services packs for industrial robots

The packages in details
MyStäubli Portal	✓	✓ powered by EasyBridge	✓ powered by EasyBridge
Stäubli After sales Hotline	10/5	24/5 powered by EasyBridge	24/5 powered by EasyBridge
On-site departure time in case of production shutdown (1)	24h	24h	24h
Spare part shipment (2)	D-day	D-day	D-day
Spare part discount rate (3)	2%	5%	10%
Training discount rate (4)	10%	10%	10%
Robot health check-up visit	✓	✓ (5) powered by EasyBridge	✓ (5) powered by EasyBridge
Preventive maintenance visit		✓	✓
Labor discount rate (3)		5%	5%
Stäubli Services Warranty - covering onsite labor		✓	✓
Stäubli Services Warranty - covering onsite labor, spare parts & travel expenses			✓
Yearly Installed base analysis			✓ powered by EasyBridge

Stäubli EasyBridge (6)

Save your time, troubleshot swiftly and protect configurations for peace of mind.

(1) excl WE and local bank holidays (2) only applicable to a selection of critical spare parts (3) for interventions not covered by Stäubli Services Warranty and only in the context of an intervention supervised by STÄUBLI hotline (4) applicable to one training per year and for one participant (5) included in the preventive maintenance visit. (6) only available for Care pack Plus & Premium 3 years contract.

This offer may vary by country - please refer to our customer services for more details.

Success story

« Our Stäubli robots have been in place for over 20 years thanks to excellent customer support. »

Paul Carré | Maintenance manager at Entremont

Main features

Preventive maintenance
Stäubli hotline
On site support
Spare parts availability

Why choose Stäubli for your preventive maintenance ?

Stäubli Services help assure that your robots are always available. Highly trained technicians, supported by a global network of maintenance technicians, are there to maintain your robots and keep your production running.

Know-how of the Stäubli robot experts using official Stäubli preventive maintenance method

A follow-up of each of our interventions, and of the robot’s history

Qualified technicians combining technical knowhow with problem-solving skills

100% Stäubli OEM parts ensuring high quality during our maintenance interventions

Always there for you, wherever you are

With our hotline, Stäubli technicians are always standing by to answer your questions or troubleshoot any problem at any time, no matter where you are. Our package offer provides you with a range of hotline services that can be adapted to your needs.

Our commitment:

Fast response time

Calls answered and handled in a record time.

Hotline Support Services in-house

Only experts with technical skills answer your call

Client satisfaction

We take responsibility to put things right and be ready to meet and exceed your expectations.

Stäubli remote service

Our specialists provide systematic troubleshooting with direct support by telephone

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On-site intervention: always nearby

We have teams of technicians based all over the world to intervene on site in record time.

Our Stäubli Service Technicians are true professionals responding quickly to service requests and minimizing the downtime of your equipment.

20 000 visits annually

Stäubli Service Technicians perform around twenty thousand visits annually, making them the most frequent point of contact between Stäubli and its customers. Their performance directly translates into customer satisfaction, trust, and loyalty.

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