Services at its best

At the automatica trade show, Stäubli Robotics offers a unique adventure: Dive into the world of preventive maintenance through an augmented reality experience.

Put yourself in the shoes of a Stäubli technician and discover the importance of these interventions for the optimal functioning of your robots through an augmented reality experience. Join our interactive game for a chance to win your Stäubli LEGO!

Ready to test the experience?

Augmented reality opens the doors to the interior of Stäubli robots, revealing vital internal parts and guiding you through the steps of preventive maintenance, as practiced by our specialists. It's a fun and educational opportunity to understand the complex mechanics that keep your robots performing at their best

Stäubli Experts, guarantee of performance and reliability

Our Stäubli technicians are at the heart of the maintenance and performance of your robots. They follow Stäubli's official process, ensuring rigor and quality. Every intervention is meticulously documented, added to the robot's history for perfect traceability. With a combination of technical expertise and problem-solving skills, our technicians are ready to optimize every maintenance operation. The use of Stäubli parts guarantees high quality and ensures maximum security, with a 12-month warranty on all spare parts. This technical excellence is your assurance that your robots remain in good shape and operational.

Complete your robot maintenance strategy with service packs

Explore our service contracts that go beyond preventive maintenance. Stäubli’s Care Packs are designed to provide a comprehensive and reliable solution to keep your robots at peak performance. By integrating preventive maintenance, these services offer much more than mere peace of mind. 

By registering your robots on MyStäubli Portal, you gain access to user-friendly tools for managing your robot fleet, an extensive technical library including CAD files and software, premium support options, and professional training. The portal is organized into six main areas:

• Equipment Center: Here you can register your robots, manage your fleet, access equipment warranties and details, track service and maintenance, view and download manuals and other resources, and share documents. New additions include Ticketing Management, a channel for 24/7 incident reporting that streamlines communications, providing real-time status updates and automating the ticketing process to expedite resolutions.
• Spare Parts Catalog: Genuine Stäubli parts are designed according to strict specifications to guarantee safety and prolong the robot lifecycle. A complete online catalog allows users to quickly find parts for their registered equipment, submit requests, and get quotes.
• Technical Library: This robust online resource puts all the latest technical information on the customer’s robots at your fingertips with a powerful search engine for locating documentation, software, CAD files, and more.
• Robotics Academy: You derive more value from your robots when you have more skilled robot users, so Stäubli places a priority on education and training. On MyStäubli Portal, decision-makers and trainees can browse courses and book training, whether online or in person at Stäubli Robotics Academy training centers worldwide, on a variety of topics. To steer users in the right direction, courses are categorized according to user profiles.
• Service Contracts: A dedicated section in the portal makes it easy to manage service contracts. Users can quickly and easily access active and past contracts and look up details such as expiration dates, contract conditions, or included services. In just a few clicks, you can request contract renewal or subscribe to new types of service contracts to meet your needs. This ensures optimal continuity and evolution of robot services.

With technological advances, the Internet of Things (IoT) is revolutionizing maintenance & troubleshooting management. It offers unprecedented connectivity, enabling real-time data collection. Thanks to IoT, businesses can anticipate maintenance needs and avoid unforeseen interruptions while adopting more sustainable practices to reduce their environmental impact.

With technologies advances, the Industrial Internet of Things (IIoT) is revolutionizing. In today’s demanding industrial world, equipment reliability is not just a priority; it is an imperative. Regular maintenance of your industrial robots is crucial to prevent unexpected downtime, maximize their performance, and extend their lifespan. Here’s why investing in equipment maintenance is essential:

• Prevention of production stop: failures can cause costly interruptions and harm your production. Proactive maintenance helps identify and solve problems before they become critical.
• Optimization of performance: your robots must operate optimally to meet production requirements. Regular maintenance ensures your equipment always performs at its best.
• Equipment longevity: proper maintenance not only enhances performance but also extends the lifespan of your robots. Investing in maintenance is an economical and sustainable choice.
• Cost reduction: regular maintenance is less costly than repairing a major failure or replacing defective equipment. It helps reduce long-term operational costs.

At Stäubli Robotics, we understand that continuity of your operations is crucial. That is why we developed our Care Packs, a maintenance solution as comprehensive as it is tailored to your needs, taking your experience Beyond Robots. Every service level provides peace of mind and responsiveness you can count on.

• Maximum responsiveness: Our commitment to your satisfaction is at the heart of our service. Care Packs ensure maximum availability through an extensive hotline and rapid intervention capabilities for on-site assistance when needed. Additionally, we offer priority service for spare parts shipping, ensuring you get what you need, when you need it.
• Preventive maintenance management: Stäubli experts regularly perform maintenance on your equipment to secure robot performance and prevent unwanted downtime. This proactive approach helps maintain uninterrupted operations and extend the lifespan of your devices.
• Stäubli services warranty: With Care Packs, replacement of parts covered by the warranty and robot repairs are handled by our qualified teams. This allows you to focus on your projects with peace of mind, knowing your equipment is in good hands.