services

Our hotline, always there for you, wherever you are

Since every minute counts, find all our service contract offers guaranteeing you a 24h hotline and a guaranteed technician departure. 

Africa
America
Europe
Asia
Oceania
Robotics
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Robotics
  • Stäubli México, S.A. de C.V.
    Calle 1, No. 210, Interior 10 Conjunto Industrial Redditu / Parque Industrial Jurica
    Customer Services
    Contact us
  • Stäubli Corporation Robotics
    201 Parkway West Hillside Park
    PO Box 189
    Customer Services
    Contact us
  • Stäubli Comércio, Importação, Exportação e Representações Ltda.
    Rua João Tibiriçá, 958, Lapa
    05077-000 São Paulo-SP / Brazil
    Customer Services
    Contact us
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Robotics
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Robotics
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Robotics
  • CNCdesign (Distributor)
    9A Newark Pl, East Tamaki
    PO Box 58 469, Botany
    Customer Services
    Contact us
  • Comtec Australia Pty Ltd (Distributor)
    4/2 indian drive VIC 3173 Keysborough
    Suite 38 20-28 maddox Street
    Customer Services
    Contact us
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Declare your incidents and track them from MyStäubli Portal

With the ticketing management feature, you can now report incidents easily, ensuring quick responsiveness and streamlined business operations.

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Our engagement

Fast response time​

Calls answered and handled in a record time​.

Hotline Support Services in-house

Only experts with technical skills answer your call.

Client satisfaction​

We take responsibility to put things right and be ready to meet and exceed your expectations.

Efficient remote service thanks to augmented reality​

The Stäubli Augmented Reality App allows you to establish a real-time voice and video connection with one of our technicians. 

How can we help you?

  • You would like to book a preventive maintenance visit, order a spare parts or any other services we perform.
  • Your equipment has suffered a malfunction or breakdown and you need assistance.
  • You need support in analyzing or rectifying faults in your application system.
  • You would like clarification on the scope of services we provide as part of your contract.

All calls concerning breakdown will be issued with a unique reference number, tracked by Stäubli until resolved.

During office hours*

80% Remote resolution rate

50 000 calls answered per year

15 languages supported*

With our Troubleshooting & Maintenance training, you will be able to identify the causes of a breakdown more quickly and perform the first troubleshooting operations. This will save you valuable time in resolving the problem and reducing machine downtime. 

More info about our training offer

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