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Do you have any questions? Get in contact with us.

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Technical Sales Support & After Sales

Effective customer service is essential to maximizing robot performance and productivity. That is why Stäubli is always at your side throughout the full life cycle of our robotics systems. Our years of experience and application expertise ensure the reliable, safe, and productive operation of your investment.

We analyze your requirements and develop custom-tailored, market-specific solutions that meet your exact needs. The profitability, safety, and durability of your production equipment is guaranteed.

Our customer service team is trained to respond to customer inquiries optimally, efficiently and, above all, quickly. Our services include repairs, maintenance, spare parts, and complaint handling.

Refurbishment
HOTLINE

Free Technical Sales Support:
Phone: +49 (0) 921 883 3 303
E-Mail: hotline.robot.de@staubli.com

Free After-Sales Customer Service:
Phone: + 49 (0) 921 883 3 202
E-Mail: hotline.robot.de@staubli.com

DOWNLOADS

Hotline

When it comes to system availability, every minute counts. Our hotline is available from anywhere in the world. Qualified technicians are here to help you.

To ensure that you can reach us quickly and directly when it counts, every robot controller contains a sticker with the hotline numbers for every country.

 

Free Technical Sales Support Hotline:
Phone: +49 (0) 921 883 3 303
E-Mail: hotline.robot.de@staubli.com

Free After-Sales Customer Service Hotline:
Phone: + 49 (0) 921 883 3 202
E-Mail: hotline.robot.de@staubli.com

Technical sales support

Our team of experts will ensure that your project is launched with the best possible foundation, using tests either under real conditions or with the use of 3D simulation:

  • Analysis of the production environment
  • Selection of suitable robots
  • Cycle time definitions
  • Load capacity and torque definitions
  • Stress analysis from motor current recordings
  • Working space and accessibility examinations
  • Report on findings
  • Real tests

Fast, reliable, highly flexible feeder systems are in demand today. Stäubli Robotics offers perfect solutions from our robot and feeder program, which you can configure precisely to meet your needs.

Stäubli modules:

  • Robotics system
  • Feeder system
  • Software (driver library, wizard)
  • Image processing (optional)
     

Overview of our services:

  • Simulation and feasibility studies
  • Programmer training
  • Commissioning support
     

Contact us: hotline.robot.de@staubli.com

We teach you the specific programming skills you need to realize your applications in record time. Our services guarantee the smooth, highly efficient operation of your robot-supported production.
 

  • Phone support (hotline): Free of charge
  • Expertise: Integration recommendations, possible technical solutions (image processing, field bus, I/O, safety, etc.)
  • Programming support on site: Optimization of cycle times and robot paths
  • Remote maintenance: Remote monitoring for online diagnosis and help
     

Contact us: hotline.robot.de@staubl.com

After-sales-kundendienst

If needed, a service technician or engineer can be at your site within 48 hours (except on weekends and public holidays). The average response time is under 24 hours.

Robot repair shop:
A committed, motivated service team will take care of your inquiries as quickly as possible:

  • Repair and maintenance of robotics systems
  • Repair of hand-operated devices
  • Inspection of rental systems
  • Testing of spare parts submitted by customers


Your benefits:

  • Flexible, customer-friendly repairs by experienced service technicians
  • Short processing times
  • Upgrades from the manufacturing plant are applied to the customer system immediately
  • Full check of your robotics system
  • Continuous optimization through new tools: Improved parts, new software, optimized process flows


Contact us: hotline.robot.de@staubli.com

Adhering to  regularly scheduled service intervals, which are already above average, is a prerequisite for maintaining the top performance of Stäubli robots, minimizing maintenance costs and maximizing system productivity. At Stäubli, we give you a choice between standard and customer-specific maintenance intervals. Simply choose the maintenance agreement that best fits your production schedule.

Contact us: maintenance.robot.de@staubli.com

All Stäubli locations around the globe maintain optimally sorted spare parts warehouses. Stäubli guarantees the availability of spare parts for all robot models for up to 10 years after their end of production.

Our extensive, local spare parts warehouses guarantee short response times. And if we don't have a spare part in stock, we can usually procure it within one business day. We only install original Stäubli spare parts to ensure maximum availability. Take advantage of our premium service.

Contact us: spareparts.robot.de@staubli.com

Robotics Academy

Bayreuth training center & Academia Box