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Take advantage of the Stäubli Care Packages with a large customized scope of services and benefit from long-term and reliable operation of your plant. Depending on the plant and individual customer needs, we have the right Care Package for you.
Your Stäubli representative will help you to decide which package meets your requirements. We will be pleased to support you!
| Care Packages in detail |  |  |  |
| After Sales Hotline | 10/5 | 24/5 | 24/5 |
| On-site departure time in case of production shutdown (1) | 24h | 24h | 24h |
| Spare part shipment (2) | D-day | D-day | D-day |
| Spare part discount rate (5) | 2% | 5% | 10% |
| Training discount rate (3) | 10% | 10% | 10% |
| Check Up | ✓ | ✓ (4) | ✓ (4) |
| Preventive Maintenance | ✓ | ✓ | |
| Discount on hourly rates (5) | 5% | 5% | |
| Stäubli Warranty - includes on-site work in case of undetected defects | ✓ | ✓ | |
| Stäubli Warranty - includes on-site work, spare parts and travel expenses in case of undetected defects | ✓ | ||
| Annual evaluation of service history | ✓ | ||
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(1) excluding weekend and local Bank Holidays
(2) only applicable for selection of critical spare parts and when ordering before 2:00 PM
(3) applicable if one training per year is ordered and for one participant
(4) included in the preventive maintenance visit
(5) for interventions not covered by Stäubli Care Packages and only in the context of an intervention supervised by Stäubli Hotline
Easy management
We help you in the management of your equipments and assist you in case of need.
Budget control
You have predictable expenses and thus financial security.
Best possible value retention
We ensure long-term and always reliable operation of your plant.
Availability by telephone without waiting time
Benefit from the fast and direct help of our service hotline staff.
Stäubli warranty
Repair or replacement of all warranty parts recognized by Stäubli as defective.
Exclusive advantages
Get unique discounts on parts, training and labor, depending on the package.
Preventive maintenance management
Achieve maximum plant availability thanks to preventive maintenance measures, minimizing the risk of downtime due to wear and tear.
Stäubli Service ensures that your robots perform at a consistently high level. Secure preventive maintenance measures and benefit from maximum system availability.
Know-how of the Stäubli robot experts using official Stäubli preventive maintenance method
A follow-up of each of our interventions, and of the robot’s history
100% original Stäubli parts ensuring high quality during our maintenance interventions
Thanks to our customer hotline, Stäubli technicians are available anytime and anywhere to assist you with any questions or to resolve malfunctions directly and straightforwardly.
With our Care Packages, you get a range of additional hotline services tailored to your needs.
Fast response time
We handle and answer customer calls at any time of the day or night and deal directly with your personal concerns.
Internal Support Hotline
Qualified hotline staff with robotics know-how.
Client satisfaction
We guarantee highest customer satisfaction. In case of problems, we are always there for you.
Stäubli remote service
Our specialists provide systematic troubleshooting with direct support by telephone.
We have teams of technicians based all over the world to intervene on site in record time.
Our Stäubli Service Technicians are true professionals responding quickly to service requests and minimizing the downtime of your equipment.
Stäubli Service Technicians perform around 20.000 visits annually, making them the most frequent point of contact between Stäubli and its customers.
Stäubli quality
Guarantee of quality, compatibility, and compliance with all technical requirements.
Spare parts supply
We ensure the availability of spare parts at least 10 years after the purchase of your robot.
Warranty
We provide 12 months warranty for all spare parts replaced.
Spare Parts Catalog: Accessible 24/7
We offer an easy access to all spare parts lists for your robot.
