Customer Service Representative

Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.

Summary

Responsible for maintaining defined territory and customer base with quotations, sales order entry, and delivery creation.  Support Field Sales Engineers in all customer aspects to achieve corporate goals.

Essential Duties and Responsibilities

• Provide superior service while working in partnership with customers and Field Sales Engineers, in order to achieve sales goals.
• Communicate daily with customers via email and telephone in response to RFQ’s, technical questions, order status, product issues, complaints and blanket order renewal.
• Ability to efficiently process standard orders to meet internal turnaround goal of 24-hours.
• Ability to multi-task due to inevitable customer interruptions, while maintaining the ability to redirect back to original task for completion.  Attention to detail and thoroughness is required to ensure accuracy and good customer service.
• Ability to comprehend and learn the technical basics of Stäubli Electrical Connectors product lines.  Must be able to act as liaison with customer and answer basic technical questions; while at the same time have the ability to gather pertinent information for more advanced questions so you can effectively pass along to Field Sales Engineer and/or internal Design Engineer.
• Must be able to follow process flows and procedures.  The department is fully integrated and cross-trained and therefore processing of orders, management of email and filing of electronic documents must be consistent across the team.
• The Customer Service department is a paperless environment.  Must have strong computer skills specifically:
  • Outlook (task management, email filing, calendaring etc.)
  • PDF creation
  • Excel (basic formulas, formatting)
  • SAP (ERP) data entry, customer and sales order management
• Other duties as assigned.

To perform this job successfully, an individual must:

• Be able to perform each essential duty satisfactorily, as per the job description.
• Have the ability to add, subtract, multiply and divide and perform basic mathematical calculations such as ratios and percentages.
• Display excellent written and verbal communication skills in order to work effectively via phone and email with customers, Field Sales Engineers and other departments. 
• Be a team player willing to assist where needed, be a self- starter and work under limited supervision.
• Be able to use critical thinking and problem solving to resolve customer issues.
• Have working knowledge of Microsoft Office, SAP or ERP system knowledge, and data entry.

Physical Requirements:

• Frequently sits at desk for long durations
• Utilization of computer for long durations
• Ability to lift objects per OSHA guidelines

Education and/or Experience:

• High School Diploma
• 3 years of customer service and/or sales experience.

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Stäubli Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.